[Sticky] Stagelight FAQ  

 

Matthew Presley
(@matthew-presley)
Member Admin
Joined: 7 months ago
Posts: 15
22/03/2019 1:56 am  

We'll be updating this frequently so if you have any questions, just ask it below.

 

1.  How do I get Stagelight? 

Go to the download page HERE to get the latest version of Stagelight.

2.  What are the system requirements for Stagelight?  

Windows:

2GB RAM

400MB of free disk space

Screen Resolution: 1280×768

Windows 7/8 (32bit and 64bit)

Intel Bay Trail class processors or higher

macOS:

2GB RAM

400MB of free disk space

Screen Resolution: 1280×768

macOS 11+

Intel Bay Trail class processors or higher

 

Android:

Minimum device specs are:

Dual-Core CPU

1024 x 768 resolution screen

2GB RAM

400MB of free space

Android 4.4+

Recommended device specs are:

Quad-Core CPU

2GB RAM or more

 

iOS

iOS 11 and above

iPhone 6 or above

 

3.  How do I log in to Stagelight?

You will need to create a new user account or login to your existing account in order to access the in-app store and download the features and content that you have purchased.

For returning users, you will just need to click ‘Sign-in with email address’ and enter the email address that you used to purchase Stagelight in the login section of the in app store.

You can also log in using your Gmail or Microsoft accounts if you use on of these email address to create your account.

For new users, you will need to click the sign in with email, or sign in using your Mircosoft or Google login and create a new account.

**Please note that promo codes or product keys are not necessary to create an account.**

Product keys are only given out by our retail partners, like Dell, Guitar Center and Reverb.com. Promo codes are used for special promotions. Once you have enter your email address or created a new account, you will be sent a verification email, you will need to reply to this to complete the login process.

 
4.  How do I purchase Store Credits

You can purchase credits for use in the in app store in the Android, iOS and Windows Store version of Stagelight. These transactions will take place within the Store of the selected platform.

5.  What's the difference between Content credits vs Cash credits?

The Stagelight store uses two types of credits: Content credits and Cash credits

Content credits are given when you register your Stagelight account, use our referral program to get other users to sign up, and when you purchase one of the feature unlocks. These credits can only be used to purchase loop and preset packages, not feature unlocks.

Cash credits are credits that are purchased from the IOS, Google Play or Windows stores. These credits can be used to purchase any items in the Stagelight in app store, including feature unlocks and content.

You can check the status of your credits in the in app store by pressing “store credit” in the upper right corner. Here you will see your total credit amount and a breakdown of how much of your total credits are Cash credits and how much are Content credits.

5.  How can I purchase Items in the In-App Store?

In the Windows version of Stagelight, you can use a credit card directly in the app to make purchases. All credit card purchases are processed by Paypal and Open Labs does not retain any of your credit card data.

In the Android and iOS versions, you will need to purchase credits through the Google Play Store or App Store. These credits can be used in both the Windows and Android versions

6.  What are the differences between the Windows, Mac, iOS and Android versions of Stagelight?

The Windows, Mac, iOS and android versions of Stagelight are functional the same, but they require separate licenses. All in-app content is shared between devices and projects need to be transferred between Android to Windows, iOS or Mac and vice versa.

The Windows, iOS and Mac versions of Stagelight support VST and/or plugins, which are not available on the Android platform.

7.  How do I connect a Midi Keyboard?

You can configure up to 8 Midi Devices (controllers and keyboards) in Stagelight.

To activate your midi controllers, go to Menu > Options > Midi Input.

When you add an instrument track you will be able to play the instrument from any midi device that you have added. You can also press the track I/O button on your instrument track and choose a single device that will play the instrument on your track.

 

8.  Stagelight can't find my virtual Instrument/FX plugins?

Stagelight supports VST and AU instrument and FX plugins. To use external  plugins in Stagelight you will need to go to Menu > Settings > Plugins and set your plugin directories by clicking in one of the four blank slots. The most common plugin paths in Windows are C:/Program Files/VstPlugins and C:/Program Files/Steinberg/Vstplugins.

Check these locations outside of Stagelight before you set your plugin directories to be sure that you setting the correct path. After you have set your VST plug in paths, press the Rescan All button. It may take a few minutes to scan all of your VST plugins.

 

9.  Audio Recording is off on Android. What can I do?

Calibrate your device to compensate for audio recording latency by following the steps below:

-Start Stagelight and press the Menu button on the Home Screen.

-Select “Calibrate Recording” to display the Audio Latency Tester.

-Make sure your speakers are turned up and that you do not have headphones plugged in.

-Press the “Run Calibration” button. You will hear 8 long beeps which will calculate the latency of your device.

-Press OK to close the Audio Latency Tester

 

This topic was modified 6 months ago by Matthew Presley

Matthew Presley
Stagelight PM


Quote
jenapod
(@jenapod)
Active Member
Joined: 4 weeks ago
Posts: 1
26/08/2019 7:44 am  

Hi! 🙂 

I'm using the Stagelight app for iPhone and wondering; once I've made a mixdown of my song how can I access it? I thought I could transfer it to my mac via iTunes filesharing but it's not appearing there...

Thanks!


ReplyQuote
Share:

  
Working

Please Login or Register