{"id":114,"date":"2022-04-24T19:28:19","date_gmt":"2022-04-24T17:28:19","guid":{"rendered":"https:\/\/stagelight.app\/wordpress\/?page_id=114"},"modified":"2025-10-05T15:55:57","modified_gmt":"2025-10-05T13:55:57","slug":"support","status":"publish","type":"page","link":"https:\/\/stagelight.app\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Premium Support Options<\/strong><\/h2>\n\n\n\n<p>Sometimes, a personal session with an expert saves hours of troubleshooting.<br>StageLight now offers&nbsp;<strong>exclusive premium support sessions<\/strong>&nbsp;for users who want direct, hands-on help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">StageLight Premium Support (30 min)<\/h3>\n\n\n\n<p>Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/stagelightapp.setmore.com\/services\/645ae573-18b1-4b5f-a5c5-fdc800692fc8\" style=\"background-color:#f2a724\">Premium Support\u00a0(30 min)<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">StageLight Premium Support (60 min)<\/h3>\n\n\n\n<p>Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/stagelightapp.setmore.com\/services\/64067a7c-049d-4c5e-9f55-897297b0edc8\" style=\"background-color:#f2a724\">Premium Support\u00a0(60 min)<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">StageLight Emergency Support<\/h3>\n\n\n\n<p>Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.<\/p>\n\n\n\n<p><strong>Emergency sessions are prioritized. If you book this service, your case will be handled first, even outside of standard support times.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/stagelightapp.setmore.com\/services\/b3df00fb-5419-44f6-9629-f79ab6b862c0\" style=\"background-color:#f2a724\">Emergency Support (30 min)<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">StageLight On-Site Support<\/h3>\n\n\n\n<p>Get personal, on-site support for your StageLight setup \u2013 directly at your location. Ideal for complex troubleshooting, optimization, or hands-on training.<\/p>\n\n\n\n<p><strong>Pricing<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Individual hourly rate on request<\/li>\n\n\n\n<li>Travel expenses apply<\/li>\n\n\n\n<li>Minimum booking: 2 hours<\/li>\n<\/ul>\n\n\n\n<p>All sessions are invoiced after completion. No online payment required.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/stagelightapp.setmore.com\/services\/2d2ac1f6-fa25-44d5-b4f6-af345e389079\" style=\"background-color:#f2a724\">On-Site Support (Price on Request)<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Bug Report<\/h2>\n\n\n\n<p>Please report any bugs you find in the StageLight App using the <a href=\"https:\/\/discord.com\/channels\/1059144365924159508\/1059725215132831784\">#bug-report<\/a> channel on <a href=\"https:\/\/discord.com\/channels\/1059144365924159508\/1059725215132831784\">Discord<\/a>.<\/p>\n\n\n\n<p>When reporting a bug, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Description:<\/strong>\u00a0A detailed explanation of the issue<\/li>\n\n\n\n<li><strong>Steps to reproduce:<\/strong>\u00a0What we need to do to trigger the problem<\/li>\n\n\n\n<li><strong>Hardware setup:<\/strong>\u00a0Router, Art-Net adapter, etc.<\/li>\n\n\n\n<li><strong>Helpful materials:<\/strong>\u00a0Project file, screenshots, or screen recordings<\/li>\n\n\n\n<li><strong>Device details:<\/strong>\u00a0iPad model, iOS version, StageLight app version<\/li>\n\n\n\n<li><strong>Crash report:<\/strong>\u00a0If possible<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/support.apple.com\/en-us\/HT202100\">How to enable crash reports via Apple<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">StageLight App Community<\/h2>\n\n\n\n<p>Are you looking for help and discussion around the StageLight app? <br>Then join the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/discord.gg\/qQfpc2gPUF\" target=\"_blank\">StageLight App Community<\/a>&nbsp;on Discord.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Premium Support Options Sometimes, a personal session with an expert saves hours of troubleshooting.StageLight now offers&nbsp;exclusive premium support sessions&nbsp;for users who want direct,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/pages\/114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/comments?post=114"}],"version-history":[{"count":15,"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/pages\/114\/revisions"}],"predecessor-version":[{"id":1013,"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/pages\/114\/revisions\/1013"}],"wp:attachment":[{"href":"https:\/\/stagelight.app\/index.php\/wp-json\/wp\/v2\/media?parent=114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}