Support

Premium Support Options

Sometimes, a personal session with an expert saves hours of troubleshooting.
StageLight now offers exclusive premium support sessions for users who want direct, hands-on help.

StageLight Premium Support (30 min)

Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.

StageLight Premium Support (60 min)

Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.

StageLight Emergency Support

Exclusive live support sessions via Skype video call with screen sharing. Skip the endless email back-and-forth and get direct access to an expert who can see your setup, understand your issue in real time, and guide you to the solution quickly and efficiently.

Emergency sessions are prioritized. If you book this service, your case will be handled first, even outside of standard support times.

StageLight On-Site Support

Get personal, on-site support for your StageLight setup – directly at your location. Ideal for complex troubleshooting, optimization, or hands-on training.

Pricing

  • Individual hourly rate on request
  • Travel expenses apply
  • Minimum booking: 2 hours

All sessions are invoiced after completion. No online payment required.

Bug Report

Please report any bugs you find in the StageLight App using the #bug-report channel on Discord.

When reporting a bug, please include:

  • Description: A detailed explanation of the issue
  • Steps to reproduce: What we need to do to trigger the problem
  • Hardware setup: Router, Art-Net adapter, etc.
  • Helpful materials: Project file, screenshots, or screen recordings
  • Device details: iPad model, iOS version, StageLight app version
  • Crash report: If possible

How to enable crash reports via Apple

StageLight App Community

Are you looking for help and discussion around the StageLight app?
Then join the StageLight App Community on Discord.