Bookings
Bookings for workshops and remote support sessions are binding once confirmed.
Cancellation
Cancellations or rescheduling must be made at least 12 hours before the scheduled appointment.
Payment
Invoices are issued after the appointment for services that have been attended or provided.
On-Site Support
On-Site Support bookings are excluded from this policy. These services are subject to individual agreements, including pricing, scheduling and payment terms.